Criterium Bike Shop Coronavirus Update
We can't thank you all enough for the overwhelming support we have received over the last few months. We have been running limited staff on a daily basis and have been doing our best to keep up with the workload. As we transition to our next phase of opening the showroom we are finding we need some time to re-plan, catch up, and organize ourselves to be able to provide the best experience possible for everyone. Therefore, after Memorial Day we will be closing for a few days (Tues 5/26 - Thurs 5/28) to upgrade our systems and prepare for the next step. Our phone systems will be upgraded and we will be changing up our staff schedule to better serve the heavy traffic we are experiencing. We apologize for any inconvenience. If you have any open appointments during this closure, please send us an email with your information and we will work with you to fulfill our commitments.
Bike sales requests continue to be extremely high, and stock is extremely low. The China shutdown has severely impacted the stock of bicycles world wide, and we are now experiencing the fallout of shelter orders from the last few months. Please understand that we would love to get everyone on their dream bikes, but we are looking at 6 weeks minimum before we see anything in the way of hardtail mountain bikes and other popular categories. We will continue to respond to requests and add people to want lists, but the future continues to be unclear as to what may be available and when.
This New York Times article further explains the worldwide supply chain crisis that the bicycle industry is experiencing:
Thank you all again for your support, patience, and kindness during this time.
Ben Allen, General Manager
Our annual Memorial Day Rental Sale is CANCELLED! We will be open 10:00 am - 2:00 pm on Memorial Day for simple repairs (flat fix, etc.) only.
We will be open daily (closed Wednesday) from 11:00 am - 5:00 pm.
Service Department Updates
We are currently experiencing an extremely high volume of service requests. Please allow up to three weeks for your repair to be completed.
Until further notice, we are asking our loyal customers to hold off on repair requests unless your bicycle is in an unsafe, non-functional condition.
Repair appointments can be scheduled for curbside drop off, or pickup and delivery.
Curbside Service: Daily 11:00 am - 5:00 pm / Pickup and Delivery: Monday - Tuesday, Thursday - Friday.
Walk-up service available if we have not reached daily capacity. Customers may be asked to come back another day if we have reached capacity.
Sales Department Updates
Our showroom will re-open for limited access on Thursday, May 21, 2020. Access to the showroom will be limited to 5 customers and is for sales only. Service customers need to continue to use the procedures listed above, and will not be granted access to the store.
Access will be limited to 5 customers at a time.
MASKS ARE REQUIRED FOR ENTRY INTO THE SHOP.
All test rides need to be requested using the "Test Ride Request" form below. A salesperson will generate some ideas and contact you to schedule a test ride.
For all other sales inquiries, please email the shop at email@example.com.
DUE TO THE EXTREMELY HIGH VOLUME OF ONLINE REQUESTS, RESPONSES TO "NEW SERVICE REQUESTS", "TEST RIDE REQUESTS", AND "SALES INQUIRIES" MAY TAKE UP TO 48 HOURS.
Stay tuned to our social media and website for updates!
Thank you all for your patience, and we appreciate your continued support!
We're all in this together!